Cookie Policy

What are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, by gathering and remembering information about your preferences.

Overall, cookies help TIMCO to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What Cookies Are Generally Used For?

We use traffic log cookies to identify which pages are being browsed. This data about webpage traffic can then be analysed and, as a result, improve our website in order to tailor it to customer needs. This information is used for statistical analysis purposes and then the data is removed from the system.

Session Cookies: Session Cookies are used by the server to store information about user page activities so users can easily pick up where they left off on the server's pages. They are usually removed when the browser is closed.

Persistent Cookies: Persistent Cookies are used to store user preferences. These changes make the site easier to navigate and/or allow users to leave a part of their “personality” at the site. These cookies expire after a certain period or can be removed manually.

Cookies fall into four categories:

1. Strictly Necessary Cookies: Are required for you to use our website, for example to navigate and to use the features we have made available. These Cookies do not collect information about you and cannot be used to identify you or be used for marketing purposes.

2. Performance Cookies: Help us understand how you use our website. They do not contain or collect any personal information and are only used to help us improve the visitor experience on our website.

3. Functionality Cookies: Let you customise how a website operates for you. Functionality Cookies can remember and auto insert Usernames, set a website’s language preference, and store your used preferences on your account page.

4. Targeting/Advertising Cookies: Allow websites to deliver relevant advertisements to you. Targeting/Advertising Cookies are ‘first party’, placed on a website by its owner or ‘third party’, when a website owner has given permission to an alternative organisation for the Cookie to be placed on its site (often an advertising network).


What Cookies Do We Use?

Cookies DomainDescriptionDurationType
Nop.customer This cookie is used for identifying guest customers 1 year Analytics
ARRAffinity ARRAffinity cookie is set by Azure app service, and allows the service to choose the right instance established by a user to deliver subsequent requests made by that user. Session Necessary
ARRAffinitySameSite This cookie is set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Session Necessary
tpc_persistance_cookie No description. Session Other
BBN0124c2a6 No description. Session Other
BBN0138b691 No description. Session Other
__cf_bm This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 30 minutes Necessary
ai_user Microsoft Azure sets this cookie as a unique user identifier cookie, enabling counting of the number of users accessing the application over time. 1 year Advertisement
_ga_* Google Analytics sets this cookie to store and count page views. 1 year 1 month 4 days Analytics
_ga Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. 1 year 1 month 4 days Analytics
ai_session This is a unique anonymous session identifier cookie set by Microsoft Application Insights software to gather statistical usage and telemetry data for apps built on the Azure cloud platform. 30 minutes Analytics
vuid Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. 1 year 1 month 4 days Analytics
JSESSIONID New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application. Session Necessary
aka_debug Vimeo sets this cookie which is essential for the website to play video functionality. Session Functional


Opting out of cookies

• There are a number of options available so that you do not have to store any cookies at all.

• You can set your browser so that it will not accept and store any cookies.

• You can allow only certain trusted sites to store cookies on your computer.

It is worth bearing in mind that if you decide to delete all your cookies, then you will likely have to re-enter all of your usernames and passwords on all of the sites that you visit, which will take you longer when ordering. The TIMCO website will operate to your preference setting and you can choose to order with or without cookies.

The Information Commissioner’s Office further useful and practical information on cookies and their use.