Frequently Asked Questions - FAQs


If you are unable to find the answer you are looking for you can click here to send customer support an email. 


How do I get to TIMCO House?

Please can all visitors to TIMCO House access via Airfield Road, CW5 6BJ


What time is cut off for next day delivery?

16:00 hours is the cut off time for next day delivery. We will always endeavour to despatch all orders received each day, but with increasing demands please allow 2 days for orders received after 4pm. Current postcode exceptions still apply.


Where can I find technical data

You can find technical information in our Technical and Quality Control Information Section. 
This section is located in our website footer under 'Technical Data' or you can  Click Here to go to the section now.

For general information about our products including Screw Types, Screw Measurements, Anchor Types and more, please see our Product information pages. 
This is also located in our website footer under 'Product Information' or you can Click Here to go to the section now.


Who do I contact if I have a quality/technical problem?

We have a Technical Frequently Asked Questions section where you can find our most common enquiries. 
This is located in our website footer under Technical FAQs or you can  Click Here to go to the section now. 

If your question is not listed you can use the link on the page to send our Technical and Quality department an email directly.


What is my carriage paid? 

Contact your regional account manager for your account terms.


What do I do if my order arrives and it is incorrect? 

Contact customer service department 01829 261 111 or click here to send customer service an email.