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Website Guide




Section 1: General Information

How do I create a new website account and password?

  • When we switch your account to the new site, you will receive a welcome email with a link to reset your password and activate your account.  Once you have done this you will be able to log in and start using the site

What happens if I forget my new login and password details?

  • Follow the sign in link then click on forgot password
  • A forgotten password email will be sent to you, with a link which will enable you to reset your password

Who can use and manage the account?

  • At least one person must have the role of account owner
  • The account owner will be responsible for assigning permissions to other users and will be required to sign a new set of Terms & Conditions
  • This will be accessed by the USER MANAGEMENT tab
  • This allows the account owner to decide which people will be able to view, amend and use certain functions such as pricing and ordering
  • Only one email address can be assigned to each user, For example, multiple examples of sales@123fixings.com will not be permitted

Are they all mandatory fields?

  • All mandatory fields are clearly identified with a red asterisk *

Should I accept Cookies when logging on?

  • Cookies enhance the user experience but for more information you can LEARN MORE at the bottom of the home page

 What if I manage multiple accounts?

  • One of the exciting new features on this site, is that once you have initially registered for one account as the account owner, any other account to which you are linked on our database will also be available for you to access.  In the top right corner you can click on the little arrow next to your company name and select which account you wish to view.  From here you can view the invoices and orders for each of the individual accounts as well as place orders.



Section 2: My Account Information

How do I access my account specific information?

  • All your information is available in a single location; MY ACCOUNT
  • Further information on each ‘tab’ is available below

User Info

  • Check/update your details
  • Passwords can also be changed in this section

Account Info

  • Company details and account type

My Price List

  • Your live price lists in your preferred format (CSV or Excel)
  • Click on the check box to select the category you wish to print or click the arrows to expand the table and narrow your selection by selecting only the ranges you require

Store Locations

  • The account owner will be responsible for adding the merchant’s address in Store Locations to populate the ‘FIND A STOCKIST’ database
  • Use the drop down boxes to populate your standard weekly opening times

Address

  • Any authorised user will be able to add a new shipping address
  • If you need to amend your account billing address, then please contact sales on 01829 261111 as this change can’t be completed on line

My Saved Lists

  • Enables you to create lists of your favourite products to make on line ordering easier
  • You can create multiple lists for your different customers or product ranges, however you wish to make the ordering process easier
  • Every product has the ‘add to list option’, you can add the same product to multiple lists if you wish

User Management

  • In this section, the account owner will be able to set ‘permissions’ for other users

Orders

  • Provides a history of your orders

My Invoices

  • Gives access to all your invoices, filterable by date or search by order number

Back Orders

  • Provides a summary of outstanding back orders and estimated time of arrival if available



Section 3: Home Page Functionality

What Can I See and How Do I Use It?

How do I find a product category?

  • The key categories are clearly shown across the top of the homepage for ease of use
  • Alternatively, you can search by keyword and pick from the list of suggested categories

What format are the product ranges shown?

  • When selecting a main category, all sub-categories will also be shown in the left hand column
  • You can also ‘hover’ over each sub-category to view its ranges

How do I search for a product?

  • If you know the name or part code of the product then type it in the search bar, your product or a related category should appear in the list. When you start typing the suggestions will automatically start to appear in the list below the search bar
  • If you press enter you will be shown a page with all the related products in size and type order

How are the results shown?

  • The results will be shown as SUGGESTIONS, CATEGORIES or PRODUCTS
  • You have the option to VIEW ALL products if you are uncertain or wish to see all available options

How can I filter the products quickly and effectively?

  • Once you have found the product range you are interested in, the larger ranges have filters available to narrow down your choice
  • Use the drop down boxes to filter by things such as pack type, length, colour etc.

How do I find more information about the individual product and range?

  • Each individual product has a description and a list of attributes
  • If any technical data or further information is available there will be a link to it in the bottom right of the page

How do I know what the pack type/size is?

  • Every product has this information available on the listing page and the individual item page

How do I know what the single and bulk price is?

  • You can download your price list (from ‘My Price List’) which will show any quantity breaks or if logged in and you see the ! icon next to your price, this indicates a price break is available
  • Hovering over this will show your price break information

What does the ! icon mean?

  • An exclamation mark means that more information is available
  • When you ‘hover’ over the ! icon the information will appear

Can I print the relevant page/s for a customer or internal use?

  • Yes
  • All pages can be printed and brochure pages can be downloaded for each item which can be emailed or printed



Section 4: Quick Search Function

Product Code, Category, Keyword

How does the Quick Search work?

  • The Quick Search can be used using the Product Code, Category or a Keyword
  • Great for searching when you know which range you want

Section 5: Orders, Cart and Checkout

Once logged in and selecting products to purchase, how do I review MY BASKET?

  • In the top right hand side of the site is the basket icon, click on this to view your full basket

What happens if I make a mistake and need to change my order?

  • Once in your basket there are CLEAR BASKET, UPDATE BASKET and CONTINUE SHOPPING options available to amend any live activity

What do I do when I have chosen my product, quantity and size?

  • Once you have chosen and entered a quantity click ‘add the selected to basket’
  • If you have made an error and wish to change you can either overtype the quantity or uncheck the select box to amend/remove the product before clicking ‘add selected to basket’

Can I add more than one item to the basket at any one time?

  • Yes - Any amount of items from one range can be added at one time just by entering all the quantities for each product before clicking ‘add selected to basket’

Can I create a shopping list?

  • Yes
  • You can add products to MY SAVED LISTS section

Can I see stock levels?

  • Yes each item shows the current available stock levels

What can I do if a product is out of stock?

  • You are unable to place an online order for out of stock items, please call/email sales on 01829 261111/sales@timco.co.uk and they can place the item on back order for you

How do I place a product on back order?

  • If you wish to put an item on back order you will need to either call, fax or email the TIMco office using the contact details asking us to add the item on back order for you

Can I access the cart at any stage of the process?

  • You can access your cart at any time before you place the order.

Note

  • You will need to review and accept the TERMS OF SERVICE before being able to progress further

How is the shipping cost shown/how can I trigger free shipping?

  • Your carriage paid amount will be shown in the carriage section of your basket as well as a handy reminder of how much more you need to spend to reach carriage paid

How do I request a timed delivery?

  • If you would like your delivery on a pre 10am or pre 12pm service, please write this in the ‘Special delivery instructions’ box on checkout
  • This will then be added with the relevant extra charge in the sales office
  • If you are unsure of availability/pricing of timed deliveries, please contact sales on 01829 261 111

What payment options are available on the website?

  • If you have a credit account with TIMco then your order will automatically be put on your  account
  • If you are pro-forma and need to pay for your order we accept PayPal (GBP only), Sage Pay, BACS or you can pay by card over the phone on 01829 261 111

How is the order confirmed?

  • You will receive an email confirmation that your order has been received

What should I do if I have a problem with CHECKOUT?

  • The Customer Service details are visible on the ‘My Basket’ page of the website, at the bottom of every page or alternatively please contact sales on 01829 261 111 or sales@timco.co.uk

Do I see a reminder of any abandoned carts and will the cart timeout?

  • If there are products left in your cart for 7 days you will receive a reminder email
  • A further email will follow a couple of days later
  • Your products will remain in your cart as long as you wish them too

Can I view/print my order and invoices?

  • Orders can be viewed and printed from the ‘My Account – Orders’ screen
  • Invoices can be viewed and downloaded in ‘My invoices’

What happens if I reach my credit limit?

  • TIMco will contact you directly to discuss any credit issues

Can I re-order from previous orders?

  • In the ‘Orders’ section of my account, you can view previous orders and re-order a part or full order by clicking ‘reorder’ as this will add the whole order to your basket
  • Once in your basket you can add/remove items as normal

Feedback or Questions

Our Terms

Customer Service

About Us

Contact Info

  • UK: +44 (0) 1829 261 111

    N.IRE: +44 (0) 28 9099 2305

    IRE: +353 (0) 476 3538

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