What's happened
Since the evening of Thursday 12 November, a global Microsoft outage has disrupted Outlook email, Teams and other Microsoft 365 services for businesses around the world, including here in the UK and Ireland.
TIMCO uses these services day to day, so some of the ways you usually contact us may be slower or unavailable for now. Microsoft has said the outage was not caused by a cyber attack, and its engineers are working to restore full service.
Services that may be affected
While the outage continues, you may notice:
- Email to and from TIMCO – messages to our sales, customer services and accounts teams may be delayed or not reach us.
- Emailed order confirmations, quotes and invoices – these may arrive later than usual.
- Teams calls and meetings – scheduled calls with your TIMCO contact may need to move to phone.
The TIMCO website and our phone lines are not affected, and orders placed through either are being processed as normal.
How to place an order
Until further notice, please place orders through one of these two routes only:
- Online – order through the TIMCO website as usual.
- By phone – call our sales team on the numbers below.
Please don't email orders while the outage continues, as we can't guarantee they'll reach us.
Enquiries
For stock checks, pricing, delivery updates or any other questions, please call our sales team directly:
- UK: +44 (0)1829 261 111
- Ireland: +353 (0)476 3538
Our team will be happy to help.
Thank you for your patience
We'll update this page as soon as our email and other services are back to normal. Thank you for bearing with us, and for continuing to order with TIMCO.